Payments Digital Channels & Connectivity-Product Associate
Company: JPMorgan Chase & Co.
Location: Chicago
Posted on: April 1, 2026
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Job Description:
Description Unleash your expertise in product development and
optimization by leveraging user research, analyzing metrics, and
collaborating across one of the world’s most innovative financial
organizations. As a Senior Product Associate in Digital Channels &
Connectivity, you contribute to the team by leveraging your
expertise in product development and optimization to make a
significant impact, supported by user research and customer
feedback to fuel the creation of innovative products and
continuously improve existing offerings. Collaborate closely with
cross-functional teams and play a crucial role in shaping the
future of our products and ongoing success. Job responsibilities
Partners with the Product Manager to identify new product
opportunities that reflect the needs of our customers and the
market through user research and discovery Considers and plans for
upstream and downstream implications of new product features on the
overall product experience Supports the collection of user
research, journey mapping, and market analysis to inform the
strategic product roadmap and provide insight on potential product
features that provide value to customers Analyzes, tracks, and
evaluates product metrics including work to time, cost, and quality
targets across the product development life cycle Writes the
requirements, epics, and user stories to support product
development Owns, maintains, and develops a product backlog that
enables development to support the overall strategic roadmap and
value proposition Use data to make decisions that improves customer
experience, business metrics and product adoption Partners closely
with stakeholders to communicate status, gain feedback, and deliver
on share goals. Drive end-to-end execution of roadmap through
effective sprint planning, stakeholder management, and healthy
experimentation Required qualifications, capabilities, and skills 3
years of experience or equivalent expertise in product management
or a relevant domain area Proficient knowledge of the product
development life cycle Experience in product life cycle activities
including discovery and requirements definition Developing
knowledge of data analytics and data literacy Track record of
delivering thoughtful, user-centric and intuitive experiences
Ability to manage a development team and be held accountable for
sprint planning and roadmap definition within their assigned domain
Experience using a healthy mix of quantitative data, qualitative
data, best practices and product instinct to make prioritization
decisions Strong verbal and written communication skills, evidenced
by ability to articulate impact and tradeoffs at varying levels of
altitude (from your immediate team all the way up to executive
leadership) Preferred qualifications, capabilities, and skills
Demonstrated prior experience working in a highly matrixed, complex
organization Experience collaborating with other product managers
across an organization Comfort with ambiguity and autonomy; you are
motivated by figuring out what needs to be done—and then doing it.
Desire to inspire a problem-first mindset and work with leadership
to continue "raising the bar” for the product organization
Experience in business analysis, and cross-functional collaboration
with engineering teams Experience in agile methodology
Keywords: JPMorgan Chase & Co., Tinley Park , Payments Digital Channels & Connectivity-Product Associate, IT / Software / Systems , Chicago, Illinois
