Shelter Advocate
Company: Community Advocates
Location: Milwaukee
Posted on: February 21, 2026
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Job Description:
Job Description Job Description Do you enjoy making a difference
in our community? Community Advocates is seeking caring and
compassionate Shelter Advocate to join our team! We have an opening
for 2nd shift (2 pm-10 pm). Shelter Advocates are required to work
every other weekend and every other holiday. Shelter Advocates who
work the holiday are paid time and a half! Our Milwaukee Women's
Shelter provides comprehensive services and treatment for women,
men, and children whose lives have been affected by domestic
violence, addiction, mental health issues, homelessness, and
poverty. Our Autumn West Safe Haven provides low-barrier housing
for individuals who are currently homeless and experiencing severe
and persistent mental health challenges. This position is
responsible for the routine operations of the site during the
assigned shift, collaborates with all shelter staff, and reports to
the Program Manager. Essential Duties and Responsibilities
Processing and documenting incoming calls on the 24-hour crisis
line/211 Referrals- for potential Homeless families and DV victims
and families. Advising Volunteers and Interns on acceptable methods
as they relate to the crisis line. Complete intakes and/or outtakes
for families residing at the FSC/MWC Shelter. Including: providing
tours for families during intakes and cleaning and preparing rooms
when residents leave the shelter for the next family Consistently
update daily shift reports and keeping Case Managers/Ops
Manager/Shelter Manager/Intake Specialist informed Helping to
maintain the cleanliness of the shelter and keeping order at all
times. . Complete room inspections on each floor. Make rounds every
other hour throughout the entire facility to ensure that systems
are running safely. Serve as an internal and external liaison by
reporting all incident details of the shelter to the Case Managers,
Shelter Manager and COO. This also means behaving in a professional
manner at all times when interacting with staff, clients,
volunteers, interns and community organizations. Function as a team
player in order to meet the goals and objectives of the FSC/MWC
Shelter and in supporting our mission. Perform other tasks as
assigned by supervisor. Skills and Qualifications Work and/or
volunteer experience related to domestic violence, social work
and/or residential programs. Excellent organizational skills and
attention to detail. Knowledge and experience in crisis
intervention. Sensitivity to the effects of Trauma on survivors
Computer experience required. Ability and willingness to work both
individually and as part of a team with other staff in provision of
services to residents. Verbal and written skills — ability to
convey information effectively and as appropriate for the needs of
the audience. Active listening — giving full attention to what
other people are saying, taking time to understand the points being
made, asking questions as appropriate, and not interrupting at
inappropriate times. Reading Comprehension — understanding written
sentences and paragraphs in work related documents. Time Management
— managing one's own time and the time of others. Service
Orientation — actively looking for ways to help people.
EDUCATION/EXPERIENCE: High school diploma or equivalent required
Second Shift 2pm-10pm Third Shift 10pm-6am
Keywords: Community Advocates, Tinley Park , Shelter Advocate, Social Services , Milwaukee, Illinois
