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Customer Service Representative

Company: Kelly Services
Location: Tinley Park
Posted on: July 8, 2019

Job Description:

Job Description

Customer Service Representative needed in Tinley Park for a floor manufacturing company

Temporary to hire

Company manufactures flooring and other materials that they distribute to Home Depot, Lowes and other companies

$16 per hour

8 am - 5 pm

Monday - Friday

Call our office at 815-464-5328 Option 1 for more information on the position or send your resume to 2426@KELLYSERVICES.COM

GENERAL SUMMARY OF POSITION:

Primarily responsible for providing superior customer service for all internal and external customers through excellent communication utilizing in-depth knowledge of company products, services policies and procedures.

CORE AND ESSENTIAL FUNCTIONS:



  • Build, strengthen and maintain positive business relationships by establishing consultative rapport with customers
  • Point of contact for customer orders, quotes, sample requests, complaints and compliments
  • Process customer sales orders, backorders and pick tickets timely and accurately
  • Make customer recommendations to optimize product mix and increase sales in orders, suggestive selling, upselling of add on items
  • Make logistics and freight decisions based on cost and customer needs
  • Determine appropriate outside warehouse to process orders
  • Provide quick response to incoming customer order status and product knowledge requests
  • Partner with sales, marketing, purchasing, production and shipping/receiving teams relating to customer orders, forecasts and inventory accuracy
  • Perform outbound calls to customers to collect information regarding customer satisfaction and promotion goods, services or tradeshows
  • Process customer returns according to established department policies and procedures
  • Work closely with the credit department to resolve disputed credit items
  • Address customer issues and ensure effective and long-term problem resolution
  • Follow up to insure that all requests and/or problems were resolved satisfactorily
  • Provide timely feedback to the company regarding service failures or customer concerns
  • Work closely with the Sourcing department to achieve appropriate and timely complaint resolution
  • Assist accounting department, as needed, in processing of customer invoices and credits
  • Maintain customer account information and communicate to other departments, as needed * Display a professional image in all settings
  • Perform special projects and other related duties as assigned


    ADDITIONAL SKILLS AND EXPERIENCE:



    • Customer service experience in a manufacturing environment
    • Customer service experience with an independent sales team
    • Inside sales experience
    • MAS 90 or 100 and ACT or other CRM system experience


      REQUIREMENTS - MUST HAVE THIS EXPERIENCE TO BE CONSIDERED



      • Manufacturing and/or Distribution experience
      • Solid Customer Service/Strong and Accurate Order Entry /Professional Phone Experience
      • Strong Problem Solving Skills
      • Great Outgoing Personality
      • Very Professional and well spoken in person and over the phones
      • Attention to Details
      • Microsoft Office Proficiency


        Call our office at 815-464-5328 Option 1 for more information on the position or send your resume to 2426@KELLYSERVICES.COM

        Why Kelly®?At Kelly

        Services®, we work with the best. Our clients include 95 of the Fortune

        100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

        the best talent to drive their business forward. If you only make one career connection today, connect

        with Kelly.


        About

        Kelly Services®As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

        around the world and have a role in connecting thousands more with work through our global network of

        talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

        Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

        Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

        committed to employing a diverse workforce. Equal Employment Opportunity

        is The Law.

Keywords: Kelly Services, Tinley Park , Customer Service Representative, Sales , Tinley Park, Illinois

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