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Desktop Support Specialist

Company: Panduit FI: Information Technology
Location: Tinley Park
Posted on: August 14, 2019

Job Description:

IT Technical Support-Desktop Specialist

In this job you will:

  • Execute client support global strategy to provide quality IT Support to all Panduit personnel. This includes:
    • providing First Contact Resolution wherever feasible and proper escalation of tickets to Tier 2--when issues are more complex and can---t be resolved in a short period of time
    • prioritizing tickets based on SLA and managing personal work queue to ensure tickets are well documented
    • working with clients over chat, email, and phone to investigate issues and provide solutions
    • executing and delivering on service level agreements (SLAs) established by the business units
    • document incident resolutions to ensure continuity throughout the team
    • building and deploying new laptops, desktops, tablets
    • Maintain all end user hardware systems required for employee or production purposes (desktops, laptops, phones, printers, thin clients, hand-held units, WiFi devices,--etc.), including break/fix of desktops and laptops when required.
    • Maintain and update of all necessary client applications running on Panduit desktops.-- Ensure client security software is up to date (anti-virus, anti-phishing, anti-spam, preventative malicious components).
    • Assist with physical administration of systems as required by customers such as moving locations, changing out older hardware, or replacing components such as memory, hard drives, or monitors.
    • Increase communication and collaboration with the user groups and managers to ensure consistent delivery of service as well as finding opportunities for improvement in the existing infrastructure, hardware and software related services.
    • Ability to work an earlier schedule (E.g. 7:00am --- 4:00pm Central) and work a rotating on call schedule once up to speed on supporting Panduit systems.Preferred--Experience:
      • Minimum of 2 - 4 years of experience in IT support required
      • Bachelor's degree or equivalent preferred in Computer Science or related field
      • Ability to work out of a ticketing system and manage multiple tasks
      • Experience taking support calls and providing remote support
      • Knowledge of basic networking configurations
      • Working knowledge and experience troubleshooting Windows 7 and Windows 10
      • Working knowledge and experience with application support (installation, troubleshooting, configuring, updating)
      • Working knowledge and experience with other hardware devices--(printers, plotters, scanners, projectors, conf. systems, etc.)
      • Experience with user and computer management in Active Directory-- --
      • Working knowledge and experience with smartphones
      • Must be able to effectively use a PC for 3-8 hrs. each day
      • Ability to work on multiple priorities and/or projects simultaneously.
      • Excellent listening and communications skills, both verbal and written.
      • Strong customer relationship skills.
      • Current A+, Network+, Security+ certifications a plus!

        You are an experienced IT support specialist looking for an opportunity to grow professionally and build your experience with enterprise level technology. You enjoy providing high-quality support for users and want to continue to do so, while also owning interesting project based work as well. You are skilled in troubleshooting issues with Windows, MS Office,--and general PC hardware. You have a demonstrable track record of high levels of customer service and you have a history of meeting and exceeding established SLAs. You seek a company that recognizes your vital support role in the organization and rewards you by getting you involved in enterprise-wide technology implementations and initiatives. If this chance to develop your skills sounds like the growth opportunity you seek, apply today!

        Panduit provides equal employment opportunity to all employees and applicants, regardless of a person---s age, race, color, physical or mental disability, genetic information, gender, gender identity or expression, marital status, medical condition, ancestry, military or veteran status, national origin, religion, religious creed, sex, sexual orientation, or any other protected status under federal, state, or local law.--Since 1955, Panduit has offered end-to-end industrial, electrical, and network infrastructure solutions that deliver best-in-class network performance with superior quality, operational efficiency, and easy installation. Innovative infrastructure offerings from Panduit --- from the known and trusted network cables to design plans that maximize data center investment --- affect day-to-day operations and profitability, and become the foundation for successful, connected, future-ready businesses. With a robust partner ecosystem, global staff, and unmatched service and support, Panduit is a valuable and trusted advisor and provider, helping companies around the globe solve infrastructure challenges. For more information, visit--www.panduit.com.



Keywords: Panduit FI: Information Technology, Tinley Park , Desktop Support Specialist, Other , Tinley Park, Illinois

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