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Product Support Specialist

Company: Panduit
Location: Tinley Park
Posted on: July 8, 2019

Job Description:

PAND R-08196 PROD SUPPORT - Product Support SpecialistAs our Product Support Specialist, located in Tinley Park, Illinois, your primary mission is to deliver expert solutions to internal and external customers on the entire line of Panduit products and solutions. We will rely on you to act as the internal Panduit customer advocate coordinating across all functional units to quickly resolve specific customer requests and needs, both stated and implied. The goal of this role is to provide transparency to customers on their product-related inquiries and preemptive solutions delivering a frictionless customer experience. You are a subject matter expert on all things network and electrical infrastructure. Fundamental knowledge of telecommunications structured cabling requirements and practices are critical for success in this position. Using your highly effective communication skills and attention to detail, you will build an excellent working rapport as you communicate, in a pre-sales context, the technical features and benefits of Panduit products and solutions to our customers, resulting in superior customer satisfaction and retention. Your expertise in Panduit products and solutions along with your exceptional customer service skills will ensure a quick resolution of all customer issues. This exciting role will allow you to leverage your cross-functional communication skills, as you will interact with distributors, sales, product management, and also be the escalation for our customer experience advocates. Special projects are always on hand for those who strive to consistently learn more and desire additional responsibilities. If you want to join a leader in technology products and solutions as a product subject matter expert, where your knowledge and experience will be utilized every day, join Panduit today and watch your career soar!

Also required:



  • Bachelor's Degree in business, marketing, engineering, or related field
  • 2 - 4 years of customer service or product support experience

    Are you a technically inclined individual with exceptional customer service skills? If you enjoy providing solutions to customer issues, then this fast-paced and dynamic position at Panduit was made for you. Use your vast technical aptitude to assist in solving a variety of customer issues. Benefit from working among a highly talented team of product support professionals who are dedicated to providing exceptional customer service to our internal and external customers. As a member of our elite team, you will expand your technical skills and grow your career in this rewarding and highly visible position.

    Panduit provides equal employment opportunity to all employees and applicants, regardless of a person's age, race, color, physical or mental disability, genetic information, gender, gender identity or expression, marital status, medical condition, ancestry, military or veteran status, national origin, religion, religious creed, sex, sexual orientation, or any other protected status under federal, state, or local law.

    Since 1955, Panduit has offered end-to-end industrial, electrical, and network infrastructure solutions that deliver best-in-class network performance with superior quality, operational efficiency, and easy installation. Innovative infrastructure offerings from Panduit - from the known and trusted network cables to design plans that maximize data center investment - affect day-to-day operations and profitability, and become the foundation for successful, connected, future-ready businesses. With a robust partner ecosystem, global staff, and unmatched service and support, Panduit is a valuable and trusted advisor and provider, helping companies around the globe solve infrastructure challenges. For more information, visit www.panduit.com.https://app.hiremojo.com/mojo/ce/471369552&sourceType=29

Keywords: Panduit, Tinley Park , Product Support Specialist, Other , Tinley Park, Illinois

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