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Help Desk/Service Desk - Midnight Shift

Company: Provinet Solutions
Location: Tinley Park
Posted on: March 2, 2019

Job Description:

ProviNET Solutions is a full-service IT consulting company that offers a comprehensive spectrum of technology products and services. Based in Tinley Park, IL and reaching customers nationwide, over 25 years of experience and growth has created a need for a Service Desk Coordinator. Description The Service Desk Coordinator is responsible for a variety of configuration, troubleshooting, customer communication and service duties. Summary of job functions Perform remote problem resolution and troubleshooting. Escalate tasks as necessary. Dispatch work orders received either via email or over the phone to appropriate ProviNET solutions staff and partners. Ensure that staff tasks are followed up on in a timely fashion through use of ProviNET Solutions work order tracking software. Maintain excellent customer relations through phoneelectronic communication. Other duties as assigned. Required skills Bachelor of Arts in Computer Science or equivalent work experience. 2+ years of experience with providing effective and efficient real-time support for a variety of desk-top technology users. 2+ years of experience with tools and techniques for maintaining an environment where all understand, and are committed to, providing excellent service to internal and external customers. Experience troubleshooting Microsoft products. Strong knowledge of Active Directory. Strong customer service skills. Ability to multi-task. Must be able to push, pull, move andor lift a minimum of 50 pounds to a minimum height of 3 feet.

Keywords: Provinet Solutions, Tinley Park , Help Desk/Service Desk - Midnight Shift, Other , Tinley Park, Illinois

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