End User Computing Tech
Company: Cognizant Technology Solutions
Location: Glenwood
Posted on: April 16, 2024
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Job Description:
Cognizant is seeking an End User Computing/Field Services Tech
for a full-time opportunity in Glenwood, IL.
This position is also eligible for Cognizant's discretionary annual
incentive program, based on performance and subject to the terms of
Cognizant's applicable plans.
Benefits: Cognizant offers the following benefitsfor this position,
subject to applicable eligibility requirements:
Disclaimer:The compensation, and benefits information is accurate
as of the date of this posting. Cognizant reserves the right to
modify this information at any time, subject to applicable law.
The End User Support Tech will deliver field services transition
projects and programs in line with recognized IT best practice
methodology (managing risk, governance, quality assurance, issue
resolution, reporting) and the successful implementation of service
resource skills model and processes management.
RESPONSIBILITIES
*Participate in End User/ Field Service transition activities.
*Assist and be part of knowledge gathering and documentation from
external Customers and/or Incumbents
*Analysis of Service provision and resourcing based on SLA's,
Assets, Call Volumes, Site criticality and customer
requirements.
*Attend customer agreed locations to collect all customer processes
relating to current delivery of Services around EUC & Field
Services.
*Create process document of current service for the customer and
partner.
*Work closely with our third-party partner
Qualifications:
*Good understanding of End User Computing IT infrastructure Devices
to enable understanding of process and requirements - Desktops,
Laptops, Printers, Handhelds, Smartphone etc.
*Good understanding of skills in Microsoft Windows & MAC desktop
operating systems and business productivity applications ie
Office
*Good knowledge of ticketing tools (preferably Service Now)
*Understand Service Desk Ticket concepts in Categorization,
Priorities, Workflows for all different types of calls such as
Break-Fix, IMAC, Service Request, Problem, Change Management
etc.
*Intermediate level knowledgeof SCCM / Desktop Central, Intune,
Printer Configuration, Imaging Machines, Triaging Break fix
issues
*Taking ownership of issues through to resolution on all
appropriate requests.
*This position requires the ability to work in a project-based
environment requiring flexibility and teamwork. Performs other
duties as assigned.
Employee Status : Full Time EmployeeShift : Day JobTravel : NoJob
Posting : Apr 08 2024About CognizantCognizant (Nasdaq-100: CTSH) is
one of the world's leading professional services companies,
transforming clients' business, operating and technology models for
the digital era. Our unique industry-based, consultative approach
helps clients envision, build and run more innovative and efficient
businesses. Headquartered in the U.S., Cognizant is ranked 185 on
the Fortune 500 and is consistently listed among the most admired
companies in the world. Learn how Cognizant helps clients lead with
digital at or follow us @USJobsCognizant.Applicants may be required
to attend interviews in person or by video conference. In addition,
candidates may be required to present their current state or
government issued ID during each interview.Cognizant is an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to sex, gender
identity, sexual orientation, race, color, religion, national
origin, disability, protected Veteran status, age, or any other
characteristic protected by law.If you have a disability that
requires a reasonable accommodation to search for a job opening or
submit an application, please email with your request and contact
information.
Keywords: Cognizant Technology Solutions, Tinley Park , End User Computing Tech, Other , Glenwood, Illinois
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