Customer Experience Advocate
Company: Panduit Corporation
Location: Tinley Park
Posted on: September 19, 2023
Job Description:
What We Can Offer YouOur Total Rewards Program provides
competitive health and financial benefits as well as continuous
opportunities to learn, grow, and develop. We are committed to
offering our employees flexible work schedules and work from home
opportunities to help you thrive. Additionally, we encourage a
spirit of continuous learning and promote well-rounded development
as part of our commitment to help you realize your professional
goals. Panduit recognizes that our employees are key to our
success, and we strive to cultivate a diverse and inclusive work
environment that strengthens our Company and enables every employee
to reach their full potential.
- Tuition assistance to attend college or obtain an advanced
degree
- Growth & development opportunities for promotion and stretch
assignments
- 3 weeks paid vacation + 5 sick days + 1 volunteer day + 11
holidays
- 401K match (no vesting) + profit sharingWhat We Are Looking
ForThe Customer Experience Advocate (CEA) is responsible for being
on Panduit's front line to ensure the customer receives a
frictionless experience in doing business with Panduit. By
independently administering to all aspects of the customer
experience for Panduit. The CEA is responsible for coordinating
across all functional units to quickly resolve specific customer
requests and needs, both stated and implied. The goal of this role
is to provide transparency to customers using critical thinking and
problem-solving techniques on internal and external customer
inquiries as well as provide proactive solutions, thus delivering a
frictionless customer experience. Key tasks include direct customer
communication by a variety of channels, order management across the
Panduit fulfillment chain, and information and exception
management. Role reports to Supervisor, Customer Experience.Panduit
is known for providing world class Customer Experience. Team
members are provided extensive on the job training to fully prepare
them for their role as a Customer Experience Advocate.What You Will
Do
- Be part of a team while working Independently managing all
customer requests, including orders, discrepancies, product
inquiries, returns, and/or any physical or transactional exceptions
throughout the order cycle process including physical delivery of
inventory. Independently work with all channels within Panduit
(GSC, Pricing, SPA, A/R, Sales and BUs), to meet the customer's
expectations which results in achieving a frictionless experience
creating brand preference.
- Responsible for maintaining and building relationships with all
customers especially assigned Panduit customers and sales teams,
through excellent communication and interpersonal skills.
Collaboration with Panduit sales to develop efficient methods for
resolving issues with external customers.
- Work independently to propose solutions and resolve issues for
customers, then work with internal teams to ensure that solutions
are carried out in a timely fashion. Provide solutions such as
commercial exceptions, corrective action on freight/carrier issues,
damage goods, transactional errors (order entry, shipment, etc.),
expedite stock and non-stock inventory to meet customer deadlines,
provide product substitutions.
- Utilizing various platforms such as Oracle, Microsoft Dynamics
& Cisco; team members assist with order discrepancies, shipping
status and tracking, shipment claims, product questions and date
improvements.What You Will Bring
- Required Degree: Associates degree in a business or technical
focus.
- Preferred Degree: Bachelor's degree with business or technical
focus. Or related experience of 5+ years
- Years of Experience: 0-2 yearsWe thank all those interested in
joining the Panduit team; however only those that complete the
online application and meet the minimum job qualifications will be
considered for this role.Panduit is proud to be an Equal
Opportunity Employer. We celebrate diversity and are committed to
creating an inclusive environment for all employees.
Keywords: Panduit Corporation, Tinley Park , Customer Experience Advocate, Other , Tinley Park, Illinois
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