Product Support Specialist

Company: Panduit Corporation
Location: Tinley Park
Posted on: March 17, 2023

Job Description:

What We Can Offer YouOur Total Rewards Program provides competitive health and financial benefits as well as continuous opportunities to learn, grow, and develop. We are committed to offering our employees flexible work schedules and work from home opportunities to help you thrive. Additionally, we encourage a spirit of continuous learning and promote well-rounded development as part of our commitment to help you realize your professional goals. Panduit recognizes that our employees are key to our success, and we strive to cultivate a diverse and inclusive work environment that strengthens our Company and enables every employee to reach their full potential.

• 3 weeks paid vacation + 5 sick days + 11 holidays + 1 volunteer day
• 50% remote, hybrid role
• Tuition assistance to attend college or obtain an advanced degree
• 401K match (no vesting) + profit sharing
• Paid weekly
• A great opportunity to be the face of Panduit products and work with a large database of parts and customersWhat We Are Looking ForThe Product Support Specialist acts as the internal Panduit customer advocate coordinating across all functional units to quickly resolve specific customer requests and needs, both stated and implied. The goal of this role is to provide transparency to customers on their product-related inquiries and preemptive solutions delivering a frictionless customer experience. Key tasks include direct customer communication by a variety of channels, pre-and post-sale product consultation, and information management.What You Will Do
  • Field emails and calls from customers for competitive part crosses, crosses-based description develop Panduit Product Numbers based on applications
  • Communicate proficiently with internal and external customers and Panduit teams
  • Lead meetings, develop content, and present via Teams meetings or in-person
  • Maintain product database; edit and add product numbers as neededWhat You Will Bring
    • Required Degree: High School Diploma or equivalent
    • Preferred Degree: Undergraduate degree
    • Required Experience: Minimum of 2-4 years of customer service experience, preferably in a product supporting role
    • Preferred Experience: Experience working with a large number of products and customers within an electrical and network infrastructureWe thank all those interested in joining the Panduit team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role.Panduit is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Keywords: Panduit Corporation, Tinley Park , Product Support Specialist, Other , Tinley Park, Illinois