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Technical Specialist Donor

Company: Versiti, Inc.
Location: Tinley Park
Posted on: November 26, 2022

Job Description:



Subject matter expert in collecting blood products, including phlebotomy, and compliance. Consistently strives to enhance existing services and influence resulting action plans. Organizes processes around the customer taking account of difficult and sensitive issues to meet their needs. Manages customer service expectations and monitors customer service delivery by others. Works in partnership with colleagues and other departments to achieve common goals. Fosters a collaborative, teamworking spirit. Responsible for training or mentoring team members and may serve as interim Team Lead. Objectively reviews difficult work problems, obtaining cooperation or approval.


Understands and performs to all applicable regulatory and compliance requirements.
Demonstrates Core Values: Do Right Always, Find a Better Way, Make Results Happen and Strengthen the Team.
Treats donors with customer service excellence and adds value to the donation experience through professional relationship building.
Ensures customer issues with a potential negative impact are resolved and the leader is informed.
Influences future blood drives with consistent conversion rates, rebooking, sponsor leadership and service recovery.
Trains team members in all aspects of the role.
Performs Team Lead duties as needed.
Prepares collection site and performs set up (including technology systems and quality control), troubleshoots and adjusts accordingly; prepares and plans for future site visits.
Performs donor screening (collects donor histories) and mini-physical.
Performs phlebotomy, including automation (Alyx and / or Trima).
Prepares and packs units for transport.
Subject matter expert, providing coaching to team and oversight of collections to minimize collection loss due to errors and incidents.
Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed. Provides post-reaction care including assessing reactions for recovery, escorting donors and coordinating care with host organization (e.g. high school nurse, drive coordinator).
Rebooks donors for future donation appointments and facilitates rebooking process.
Transports or carpools staff.
May transport supplies and equipment.
With a valid CLD, may operate mobile drive buses. Following all DOT guidelines, safely transports staff, supplies and equipment and arrives at site on time.
May participate in mobile drive set-up.
Creates a safe environment for donors and fellow staff members and maintains safety awareness of team.
Recruits and converts donors for automation.
Operates, troubleshoots, and performs routine maintenance on equipment.
Maintains product integrity and ensures proper identification of all donors.
Maintains organization of departmental records, as needed.
May participate in validation of new processes or new equipment.
Reviews daily work for accuracy and recognizes and investigates the reason for potential discrepancies and unexpected results, resolving where appropriate.
Reviews quality results and escalates issues and concerns.
Performs root cause analysis, review, and reporting with leadership.
Proactively seeks continued professional development.
Other duties, as assigned.



High school diploma or GED


3 or more years phlebotomy experience preferred or a combination of a health care degree, certification, and/or 3 or more years relevant experience.
Typically requires a minimum of 4 years of job-related experience.
Broad or specialized knowledge of methods, techniques, and processes. This knowledge is typically acquired through specialized training or broad practical work experience.

Skills and Knowledge

Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals.
Must have basic mathematical aptitude.
Ability to apply judgment to written or oral instructions.
Ability to organize work to provide productive work flow.
Flexibility to work independently and with a team.
Has a strong attention to detail.
Must have good communication skills, including the ability to provide feedback to peers.
Possesses legible hand writing.
Able to perform Team Lead responsibilities as assigned.

Tools and Technology

Personal Computer (desk top, lap top, tablet).
General office equipment (computer, printer, fax, copy machine).
Microsoft Suite (Word, Excel, PowerPoint, Outlook).
Screening equipment including:
Sphygmomanometer (BP cuff)
Temperature probe
Hemoglobin analyzer
Phlebotomy collection equipment including:
Blood mixer

COVID - 19 Vaccination Policy

All New Employees must be vaccinated from COVID-19. Versiti may provide a reasonable accommodation to employees unable to receive the Covid-19 vaccination due to a qualified medical condition or sincerely held religious belief, practice, or observance consistent with state and federal law. Employees and candidates can apply and must be approved for an accommodation prior to their hire date

Versiti was founded with the belief that together, our blood centers can better serve patients' urgent need for life-saving healthcare. We love what we do, and we're looking for passionate individuals to join the Versiti family. We foster a diverse environment that affirms each employee's dignity and worth, and we offer a chance to work with a team of compassionate people who provide lifesaving blood to our communities on a daily basis.

Our Mission:

We are Blood Health Innovators who enhance lives through discovery, diagnosis, and treatment.

Our Vision:

We will expand the frontiers of patient health through the integration of science, medicine, and service.

Equal Opportunity Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

This job description reflects the current assignment of essential functions and is not meant to be all-inclusive or in any way construed as an employment contract. Duties and responsibilities may be assigned or reassigned to this position at any time and may be modified to reasonably accommodate an individual with a disability or for other reasons solely at management's discretion.


Keywords: Versiti, Inc., Tinley Park , Technical Specialist Donor, Other , Tinley Park, Illinois

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