Technical Specialist Donor
Company: Versiti, Inc.
Location: Tinley Park
Posted on: November 26, 2022
Subject matter expert in collecting blood products, including
phlebotomy, and compliance. Consistently strives to enhance
existing services and influence resulting action plans. Organizes
processes around the customer taking account of difficult and
sensitive issues to meet their needs. Manages customer service
expectations and monitors customer service delivery by others.
Works in partnership with colleagues and other departments to
achieve common goals. Fosters a collaborative, teamworking spirit.
Responsible for training or mentoring team members and may serve as
interim Team Lead. Objectively reviews difficult work problems,
obtaining cooperation or approval.
DUTIES AND RESPONSIBILITIES
Understands and performs to all applicable regulatory and
Demonstrates Core Values: Do Right Always, Find a Better Way, Make
Results Happen and Strengthen the Team.
Treats donors with customer service excellence and adds value to
the donation experience through professional relationship
Ensures customer issues with a potential negative impact are
resolved and the leader is informed.
Influences future blood drives with consistent conversion rates,
rebooking, sponsor leadership and service recovery.
Trains team members in all aspects of the role.
Performs Team Lead duties as needed.
Prepares collection site and performs set up (including technology
systems and quality control), troubleshoots and adjusts
accordingly; prepares and plans for future site visits.
Performs donor screening (collects donor histories) and
Performs phlebotomy, including automation (Alyx and / or
Prepares and packs units for transport.
Subject matter expert, providing coaching to team and oversight of
collections to minimize collection loss due to errors and
Observes donors for reactions, provides reaction care and assists
other staff in handling reactions if needed. Provides post-reaction
care including assessing reactions for recovery, escorting donors
and coordinating care with host organization (e.g. high school
nurse, drive coordinator).
Rebooks donors for future donation appointments and facilitates
Transports or carpools staff.
May transport supplies and equipment.
With a valid CLD, may operate mobile drive buses. Following all DOT
guidelines, safely transports staff, supplies and equipment and
arrives at site on time.
May participate in mobile drive set-up.
Creates a safe environment for donors and fellow staff members and
maintains safety awareness of team.
Recruits and converts donors for automation.
Operates, troubleshoots, and performs routine maintenance on
Maintains product integrity and ensures proper identification of
Maintains organization of departmental records, as needed.
May participate in validation of new processes or new
Reviews daily work for accuracy and recognizes and investigates the
reason for potential discrepancies and unexpected results,
resolving where appropriate.
Reviews quality results and escalates issues and concerns.
Performs root cause analysis, review, and reporting with
Proactively seeks continued professional development.
Other duties, as assigned.
High school diploma or GED
3 or more years phlebotomy experience preferred or a combination of
a health care degree, certification, and/or 3 or more years
Typically requires a minimum of 4 years of job-related
Broad or specialized knowledge of methods, techniques, and
processes. This knowledge is typically acquired through specialized
training or broad practical work experience.
Skills and Knowledge
Ability to read and interpret documents such as Standard Operating
Procedures, safety rules, operating and maintenance instructions,
and other department manuals.
Must have basic mathematical aptitude.
Ability to apply judgment to written or oral instructions.
Ability to organize work to provide productive work flow.
Flexibility to work independently and with a team.
Has a strong attention to detail.
Must have good communication skills, including the ability to
provide feedback to peers.
Possesses legible hand writing.
Able to perform Team Lead responsibilities as assigned.
Tools and Technology
Personal Computer (desk top, lap top, tablet).
General office equipment (computer, printer, fax, copy
Microsoft Suite (Word, Excel, PowerPoint, Outlook).
Screening equipment including:
Sphygmomanometer (BP cuff)
Phlebotomy collection equipment including:
COVID - 19 Vaccination Policy
All New Employees must be vaccinated from COVID-19. Versiti may
provide a reasonable accommodation to employees unable to receive
the Covid-19 vaccination due to a qualified medical condition or
sincerely held religious belief, practice, or observance consistent
with state and federal law. Employees and candidates can apply and
must be approved for an accommodation prior to their hire date
Versiti was founded with the belief that together, our blood
centers can better serve patients' urgent need for life-saving
healthcare. We love what we do, and we're looking for passionate
individuals to join the Versiti family. We foster a diverse
environment that affirms each employee's dignity and worth, and we
offer a chance to work with a team of compassionate people who
provide lifesaving blood to our communities on a daily basis.
We are Blood Health Innovators who enhance lives through discovery,
diagnosis, and treatment.
We will expand the frontiers of patient health through the
integration of science, medicine, and service.
Equal Opportunity Employer. This company will provide equal
opportunity to all individuals without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability or veteran status.
This job description reflects the current assignment of essential
functions and is not meant to be all-inclusive or in any way
construed as an employment contract. Duties and responsibilities
may be assigned or reassigned to this position at any time and may
be modified to reasonably accommodate an individual with a
disability or for other reasons solely at management's
Keywords: Versiti, Inc., Tinley Park , Technical Specialist Donor, Other , Tinley Park, Illinois
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