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Product Support Specialist

Company: Panduit: Women's, Military, & Diversity
Location: Tinley Park
Posted on: August 3, 2022

Job Description:

At Panduit, we want our employees to know they are valued by empowering them to share their unique insights and perspectives which fuels innovation and helps our customers create more meaningful connections. We're looking for candidates who are curious, insightful, collaborative and committed to building a sustainable and connected world.What We Can Offer YouOur Total Rewards Program provides competitive health and financial benefits as well as continuous opportunities to learn, grow, and develop. We encourage a spirit of continuous learning and promote well-rounded development as part of our commitment to help you realize your professional goals. Panduit recognizes that our employees are key to our success, and we strive to cultivate a diverse and inclusive work environment that strengthens our Company and enables every employee to reach their full potential.

  • Tuition assistance to attend college or obtain an advanced degree
  • Growth & development opportunities for promotion and stretch assignments
  • 3 weeks paid vacation + 5 sick days + 1 volunteer day + 11 holidays
  • 401K match (no vesting) + profit sharing
  • The opportunity to be innovative, share your ideas, and be part of product developmentWhat We Are Looking ForThe Product Support Specialist acts as the internal Panduit customer advocate coordinating across all functional units to quickly resolve specific customer requests and needs. The goal of this role is to provide transparency to customers on their product-related inquiries and preemptive solutions delivering a frictionless customer experience. Key tasks include direct customer communication by a variety of channels, pre-and post-sale product consultation, and information management.What You Will Do
    • Resolve moderately complex customer problems using strong knowledge of products (product applications, features, and benefits) across business units and major competitor lines
      • Resolve computer printable and labeling system products problems with Panduit products
      • Process technical request types via all modes of customer communication
        • Establish relationships and collaborate with global peers and product management partners to provide timely customer resolutions
          • Assist with collecting, compiling, and managing large amounts of information for use in self-service product information portals
            • Establish and leverage strong relationships with account team members and designated partner tiers to assist with sales force requirementsWhat You Will Bring
              • Required Degree: Bachelor's degree in business, marketing, or engineering focus
              • Years of Experience: 2-4 years of customer service or product support roleWe thank all those interested in joining the Panduit team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role. Panduit celebrates diversity and is committed to creating an inclusive environment for all employees. Panduit is proud to be an Equal Opportunity Employer. Work ShiftDay (United States of America)

Keywords: Panduit: Women's, Military, & Diversity, Tinley Park , Product Support Specialist, Other , Tinley Park, Illinois

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