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Customer Experience Advocate

Company: Panduit Corp
Location: Tinley Park
Posted on: January 13, 2022

Job Description:

At Panduit, we want our employees to know they are valued by empowering them to share their unique insights and perspectives which fuels innovation and helps our customers create more meaningful connections. We're looking for candidates who are curious, insightful, collaborative and committed to building a sustainable and connected world.

What We Can Offer You

In addition to providing our employees a comfortable work environment with the highest level of safety protocols, we offer a Total Rewards Program comprised of competitive health and financial benefit options designed for you. We provide all full-time employees 3 weeks paid vacation + 5 sick days + 1 volunteer day + 11 holidays. Panduit recognizes that our employees are key to our success, and we strive to cultivate a diverse and inclusive work environment that strengthens our Company and enables every employee to reach their full potential.

  • Tuition assistance to attend college or obtain an advanced degree
  • Growth & development opportunities for promotion and stretch assignments
  • 3 weeks paid vacation + 5 sick days + 1 volunteer day + 11 holidays
  • 401K match (no vesting) + profit sharing
  • Multiple healthcare options through Blue Cross Blue Shield

    What We Are Looking For

    The Customer Experience Advocate (CEA) is responsible for being on Panduit's front line to ensure the customer receives a frictionless experience in doing business with Panduit. By independently administering to all aspects of the customer experience for Panduit. The CEA is responsible for coordinating across all functional units to quickly resolve specific customer requests and needs, both stated and implied. The goal of this role is to provide transparency to customers on their transactions and requests as well as provide preemptive solutions, thus delivering a frictionless customer experience. Key tasks include direct customer communication by a variety of channels, order management across the Panduit fulfillment chain, and information and exception management.

    What You Will Do
    • Independently manage all customer request, including Orders, discrepancies, product inquiries, returns, and/or any physical or transactional exceptions throughout the order cycle process including physical delivery of inventory. Independently work with all channels within Panduit (GSC, Pricing, SPA, A/R, Sales and BUs), to meet the customer's expectations which results in achieving a frictionless experience creating brand preference.
    • Responsible for maintaining and building relationships with all customers especially assigned regional Panduit customers and Panduit sales teams; through excellent communication and interpersonal skills. Collaboration with Panduit sales to develop efficient methods for resolving issues with external customers. Monitor customer satisfaction levels based on survey results of performance and develop corrective action plans to rectify dissatisfied customers.
    • Work independently to propose solutions and resolve issues for customers, then work with internal teams to ensure that solutions are carried out in a timely fashion. Provide solutions such as commercial exceptions, corrective action on freight/carrier issues, damage goods, transactional errors (order entry, shipment, etc.), expedite stock and Non-Stock inventory to meet customer deadlines, provide product substitutions.

      What You Will Bring
      • Required Degree: Associates degree in a business or technical focus.
      • Years of Experience: 0-2 years

        We do not include cannabis in our comprehensive drug screening process for any position. We will continue to do impairment checks on the job and will test for all drugs and alcohol after any incident.

        We thank all those interested in joining the Panduit team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role.

        Panduit celebrates diversity and is committed to creating an inclusive environment for all employees.

        Panduit is proud to be an Equal Opportunity Employer.

        Work Shift
        Day (United States of America)

Keywords: Panduit Corp, Tinley Park , Customer Experience Advocate, Other , Tinley Park, Illinois

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