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Receptionist

Company: Anthem Memory Care
Location: Tinley Park
Posted on: June 8, 2021

Job Description:

Must be able to work EVERY Thursday 4p-8p, additional hours as needed - this is a part-time position

GENERAL STATEMENT OF POSITION:

This position is a multi-faceted position, requiring excellent customer service awareness and follow through in many areas and all aspects of our business.

REPORTS TO: Executive Director

ESSENTIAL FUNCTIONS:

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

  • Know and understand the vision, purpose, values and goals of Anthem Memory Care.
  • Responsible to provide "5 star" customer service to all customers whether in person, via computer, or on the phone.
  • Keep residents informed about activities and special functions.
  • Maintains reception area/lobby and reception desk. Maintains all office machines and assists others with their use. Keeps reception area free of clutter, organized and presentable.
  • Know and understand the principles of Anthem Memory Care, including concepts such as the "FISH" philosophy and the service standards that are integrated into our everyday work culture.
  • Be actively involved in providing "5 star" customer service using the "FISH" philosophy and other tools to do so.
  • Participates in all departments that use radios, pagers as a form of communication.
  • Maintains all office master forms, lists and tracking systems used for daily operations.
  • Attend all staff meetings and in services to keep informed and engaged.
  • General question answering for a variety of itemswhat activities are going on, when outings are schedules, where particular staff members are, maintenance service, directions to facility, etc.
  • Follow written policy and procedure pertaining to resident rights as well as resident abuse procedure.
  • Keeps all information in regards to residents/staff confidential.

MINIMUM TRAINING AND EXPERIENCE:

Ability to read, speak and understand English sufficiently to follow directions and communicate with supervisor, co-workers and residents; some housekeeping experience is desirable but not essential, since on-the-job training will be provided.

CERTIFICATION AND CLEARANCE REQUIREMENTS:

  • Criminal record clearance or criminal record exemption, as required by law
  • Health evaluation to ensure ability to perform duties of the position and the absence of any communicable disease, including tuberculosis and CXR clearance.

Keywords: Anthem Memory Care, Tinley Park , Receptionist, Other , Tinley Park, Illinois

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