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Lead Business Office Associate - In Training

Company: CarMax
Location: Tinley Park
Posted on: October 16, 2020

Job Description:

7123 - Tinley Park - 18800 Oak Park Ave, Tinley Park, Illinois, 60477

CarMax, the way your career should be! Summary:

Peer leader to Business Office Associates, responsible for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service.

Essential Duties And Responsibilities:

Mentors Business Office Associates assisting them with their development and training

Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines

Participates in the rotation of the Manager on Duty role responsible for delegating and directing the business office work flow, answering questions related to transactions, handling customer issues/concerns and following up on delegated business office work tasks

Delegates and follows up on various business office tasks

Provides customer service by listening, answering customer questions and explaining paperwork process

Processes paperwork associated with retail automobile sales including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and titling, and auditing completed paperwork

Processes paperwork associated with an appraisal lane purchase including title collection calls and follow up, obtaining proper paperwork and signatures from customers and sending appropriate documentation to Corporate for funding of drafts

Manages cash including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security

Processes paperwork affiliated with the state DMV. This includes submitting paperwork necessary to title and register a vehicle for a customer after the sale

Clerical responsibilities including copying, filing and answering phones

May assist in hiring process by attending job fairs and performing interviews in partnership with a manager

Qualifications:

Work requires ability to:

Create and maintain a positive work environment

Delegate effectively

Follow up

Make decisions using independent and sound judgment

Resolve customer and associate issues

Read, interpret and transcribe data in order to maintain accurate records

Understand numeric filing system

Use word processing, spreadsheet and other programs, displaying intermediate PC skills

Multi-task in a high energy, fast-pace work environment

Lift objects that weigh as much as 15-20 lbs

Speak and listen effectively in dealing with internal and external customers in person and over the phone

Complete CarMax provided training on the functional areas of the Business Office, allowing for cross-training and full coverage of Business Office

Working Conditions:

Pleasant but noisy office environment

May require walking or standing for extended periods of time

Flexible work hours with opening and closing shifts that may include nights, weekends, holidays and 12-hour days

Wears CarMax clothing (acquired through the company) at all times while working in the store

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinkingaround the way cars are bought and soldhas helped us become the nations largest retailer of used cars, with over 200 locations nationwide.

Ouramazing team of more than 25,000 associates work together to deliver iconic customer experiences.Along the way,we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and areone of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant''s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application .

by Jobble

Keywords: CarMax, Tinley Park , Lead Business Office Associate - In Training, Other , Tinley Park, Illinois

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