Intermodal Coordinator

Company: Transplace
Location: Tinley Park
Posted on: October 10, 2020

Job Description:

PRIMARY JOB ACCOUNTABILITIES Determine the most cost effective way to move a shipment in a timely manner. Ensure that customer orders are processed accurately; that customer shipments are picked up and in-gated on time; that all information is entered accurately, completely and in a timely manner. - Project Management - Planning, organizing, securing, managing, leading, and controlling resources to achieve specific goals - Proactively reviews customer onboarding information for accuracy - Knows customer contract terms - Takes orders and ensures that all aspects of the order are completed to meet the requirements of the customer - Continuously works to eliminate accessorial charges to provide a more seamless customer experience - Determines the most cost effective way to move a shipment in a timely manner - Understands the quote, the equipment required and the costs for the order - Ensures clear dray carrier communication and follow-up regarding on time pick-up, timely in-gating - Understands and applies information relating to shipment, shipment status, delivery appointments and additional charges including: - Customer Terms - REZ1 Policy - Celtic International requirements, policies and procedures - Hazardous Materials Load Process - High Value Loads Process - Monitors the system and reports to ensure that all loads are continuously updated with accurate, timely, complete information regarding pick-ups and container in-gating. - Manage Origin Pools. - Participate in Saturday rotation of weekend coverage. KNOWLEDGE AND EXPERTISE/EXPERIENCE/SKILLS - Transportation industry knowledge, including key terminology; and, general knowledge of primary customer industries - Minimum of 2-3 years transportation related experience - Provide necessary updates and support in a friendly, professional manner using the appropriate medium e.g. phone or email depending on the circumstance. - Transportation knowledge including container types and sizes. - Customer Service skills including the ability to recognize the needs of the customer and effectively address those needs through active solution or communication of the need to the appropriate personnel. - Ability to multi-task - Must know when to escalate issues to management TRAVEL - No travel required EDUCATION - High School Diploma or general education degree (GED) - Some college course work or equivalent combination of education and experience a plus ABOUT CELTIC In 2011, Transplace joined forces with Celtic Intermodal, world-class intermodal marketing company. When your shipments require alternative or combined modes of transportation, Celtic Intermodal is your answer. Celtic Intermodal manages in excess of 100,000 pieces of rail owned equipment and/or ISO containers. Celtic Intermodal offers a flexible carrier base to adapt to our client's changing markets and needs along with the infrastructure to support the demands of volume and supply chain management. Visit Celtic Intermodal for more information: Follow the company on Twitter, Facebook and the Transplace Industry Blog: EQUAL OPPORTUNITY EMPLOYER Equal Employment Opportunity has been, and will continue to be, a fundamental principle of Transplace, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.

Keywords: Transplace, Tinley Park , Intermodal Coordinator, Other , Tinley Park, Illinois