TinleyParkRecruiter Since 2001
the smart solution for Tinley Park jobs

Help Desk Tier 1

Company: Proven IT
Location: Tinley Park
Posted on: January 15, 2020

Job Description:

Proven IT is seeking to add to our team! Our quickly growing Managed Network Service team is in need of a Tier 1 help desk technicians. The Tier I specialist is responsible for various managed IT support related to onboarding and ongoing technical maintenance and trouble-shooting support. This is the basic level of customer support. The Tier I Specialist is a generalist with a broad understanding of the hardware, software and systems that the customer has on site and is not required to understand the inner workings. This role requires travel to client sites. - This role requires knowledge in desktop, software, networking, server, and firewall issues. RESPONSIBILITIES : Tier I aids support to the Proven IT Helpdesk which is the first line of support for our customers. Responds to the customers with an analysis of their needs through qualifying questions over the phone and may use remote applications to diagnose the needs. Tier I uses and adds to a knowledge center for customer calls in Connectwise. Tier I will communicate and work as a team with Tier II and Tier III to solve a customer's issues. Tier I will use logic and knowledge to solve complex and simplex customer problems Routinely uses computer and network knowledge to trouble shoot and find the best solution for the customers workflow needs Consistently reviews and prioritizes tickets and workload Works with clients over the phone to investigate issues and provide solutions Documents calls and resolutions to ensure continuity throughout the team Encourages and builds positive relationships and communicates effectively with all co-workers, outside customers and possibly vendors REQUIRED SKILLS: Bachelor's degree or related experience in Computer Information Systems/MIS or other business related field. A+ certification, Network and Security certification (required within 6 months of hire) Previous experience working in the IT field preferred Strong problem solving skills Experience with Networking and Servers is a huge plus Must possess solid analytical, communication and technology skills Ability to multi-task with a strong attention to detail Must maintain confidentiality of information Excellent organizational and customer service skills Must be a self-motivated individual with a willingness to work well with others on a regular basis

Keywords: Proven IT, Tinley Park , Help Desk Tier 1, Other , Tinley Park, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Hair Stylist - Clocktower Lane
Description: StylistAt Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist
Company: Great Clips, Inc.
Location: Elkhart
Posted on: 01/24/2020

CDL A Regional Truck Driver - Home Weekends
Description: Call us at 888-719-9268 br br NEW REGIONAL LANES HOME WEEKENDS br br Job Details: br MIDWEST/SOUTHEAST RUNNING LANES br Home Weekends br Competitive
Company: Venture Logistics
Location: Elkhart
Posted on: 01/24/2020

Hair Stylist - Goshen Village
Description: StylistAt Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist
Company: Great Clips, Inc.
Location: Elkhart
Posted on: 01/24/2020


Hair Stylist - Shoppes on Six
Description: StylistAt Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist
Company: Great Clips, Inc.
Location: Elkhart
Posted on: 01/24/2020

Now Hiring: (PT) Few Minutes Gets You $300 For Questionnaire
Description: 1 Enter Email 2
Company: Part-Time-Cash
Location: Mishawaka
Posted on: 01/24/2020

Hair Stylist - Goshen Commons
Description: StylistAt Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist
Company: Great Clips, Inc.
Location: Mishawaka
Posted on: 01/24/2020

Barber
Description: OverviewSignature Style Salons Stylist br br NOW HIRING You control your pay br br Many Stylists who do a great job of customer service and sell additional products regularly make about 17 an (more...)
Company: BoRics Hair Care
Location: Elkhart
Posted on: 01/24/2020

Work From Home Transcription - Law Enforcement Audios
Description: Net Transcripts is looking for many vendors / independent contractors who have experience transcribing audio content of criminal investigations, court proceedings, law enforcement interviews, jail calls, (more...)
Company: Net Transcripts
Location: Mishawaka
Posted on: 01/24/2020

LPN - Licensed Practical Nurse
Description: Are you a hardworking LPN that strives for excellence to improve outcomes for your patients Trilogy is one of the best Healthcare companies in the Midwest and we want you to join our team What s in (more...)
Company: Trilogy Health Services
Location: Elkhart
Posted on: 01/24/2020

CDL-A Truck Driver, New Regional Pay Scale
Description: 100 Committed to a Positive Driver Experience CDL-A Midwest Regional Truck Drivers Earn Up To .52 CPM At USA Truck, we are 100 committed to a positive driver experience. That's why we focus on how (more...)
Company: USA Truck
Location: Mishawaka
Posted on: 01/24/2020

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Tinley Park RSS job feeds