IT Support Specialist -Tier I

Company: PSM LLC.
Location: Tinley Park
Posted on: March 14, 2020

Job Description:

Job 1511 Job Title IT Support Specialist -Tier I-II Location Tinley Park or Chicago IL 60606 Position Status Full Time Main Skills 2 + years , They must be able to get to Tinley Park for training. Tier 1 roles they need to have knowledge of Desktop, Application, Network and Server Support Job Description The Tier I specialist is responsible for various managed IT support related to onboarding and ongoing technical maintenance and trouble-shooting support. This is the basic level of customer support. The Tier I Specialist is a generalist with a broad understanding of the hardware, software and systems that the customer has on site and is not required to understand the inner workings. SPECIFIC RESPONSIBILITIES Tier I aids support to the Helpdesk which is the first line of support for our customers. Responds to the customers with an analysis of their needs through qualifying questions over the phone and may use remote applications to diagnose the needs. Tier I uses and adds to a knowledge center for customer calls in Connectwise. Tier I will communicate and work as a team with Tier II and Tier III to solve a customer s issues. Tier I will use logic and knowledge to solve complex and simplex customer problems Routinely uses computer and network knowledge to trouble shoot and find the best solution for the customers workflow needs Consistently reviews and prioritizes tickets and workload Works with clients over the phone to investigate issues and provide solutions Documents calls and resolutions to ensure continuity throughout the team Encourages and builds positive relationships and communicates effectively with all co-workers, outside customers and possibly vendors Job Requirements REQUIRED SKILLS Bachelor's degree or related experience in Computer Information SystemsMIS or other business related field. Previous experience working in the IT field preferred Strong problem solving skills Experience with Networking and Servers is a huge plus Must possess solid analytical, communication and technology skills Ability to multi-task with a strong attention to detail Must maintain confidentiality of information Excellent organizational and customer service skills Must be a self-motivated individual with a willingness to work well with others on a regular basis Job Snapshot Employment Type Full-Time Job Type Tier I Specialist, MNS Department Education 2 Year Degree Experience At least 2 year(s) Industry Any Required Travel 10

Keywords: PSM LLC., Tinley Park , IT Support Specialist -Tier I, IT / Software / Systems , Tinley Park, Illinois