Club Attendant
Company: The Marcus Corporation
Location: Milwaukee
Posted on: April 2, 2026
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Job Description:
Do you strive to set yourself apart with gracious service and
impeccable style? Are you passionate about delivering warm
hospitality and creating unforgettable guest experiences at
Milwaukee’s premier luxury hotel? If so, The Pfister is looking for
you to join our team and continue its iconic legacy. As a Club
Lounge Assistant at The Pfister Hotel, you will act as an
ambassador of the hotel by providing exceptional food and beverage
service, personalized assistance, and information about local
attractions. You will ensure guests enjoy a comfortable, seamless,
and memorable experience in the Club Lounge. Built in 1893, The
Pfister Hotel has been a Milwaukee icon for nearly 130 years.
Recognized for its grand tradition of gracious service and timeless
style, The Pfister has proudly held the AAA Four Diamond
designation for 46 consecutive years—one of only 11 properties in
North America to do so since the program’s inception in 1976. What
You’ll Be Doing: · Greet guests warmly and provide a hospitable,
engaging welcome. · Identify guest needs and offer personalized
service throughout their stay. · Provide accurate information
regarding hotel features, daily events, F&B outlets, Well Spa,
and city attractions. · Perform duties of Club Lounge Attendant,
ensuring guests receive first-class service and comfort. · Complete
data entry and guest transactions in the front desk computer
system. · Set up, replenish, and break down food and beverage
offerings as needed. · Maintain cleanliness and organization of the
lounge and service stations. · Perform assigned side work such as
replenishing condiments and restocking supplies. · Respond to guest
inquiries and resolve complaints within scope of authority. ·
Follow proper health and sanitation practices in all food and
beverage areas. · Perform other duties as assigned by management.
What We’re Looking For: · Prior customer service experience
required; hospitality or food & beverage experience preferred. ·
High school diploma or equivalent required. · Strong communication
skills with the ability to listen effectively and speak/write
English clearly. · Ability to work independently while maintaining
a guest-focused approach. · Basic math skills for guest
transactions and ticketing. · Proficiency with computer systems for
guest transactions and data entry. · Ability to stand, walk, and
perform duties for extended periods. · Hearing and visual ability
to detect and respond to emergency situations. · Flexible
availability, including nights, weekends, and holidays. What’s in
It for You: · Complimentary, well-balanced meal every shift. · Room
discounts at Marcus Hotels & Resorts and Historic Hotels of America
properties. · Savings at Marcus Hotels & Resorts restaurants,
cafes, lounges, golf courses, ski resorts, and spas. · Discounted
parking and “two-for-one” Marcus Theatres movie tickets. · Career
growth opportunities, with transfer options across properties while
maintaining service credit. · Early wage access, paid time off, and
company-paid life insurance. Job Type\: Part-Time, Hourly Pay
Rate\: $15 per hour About Us: A division of The Marcus Corporation,
Marcus Hotels & Resorts has a rich 60-year history of operational
and service excellence. We are “People Pleasing People,” striving
daily to create extraordinary experiences for guests and associates
alike. With a growing portfolio of 15 U.S.-based hotels and
resorts, our properties are known for their unique character and
style. Note\: This document describes the general nature and level
of work required of people in the job. It is not intended to be an
all-encompassing list of responsibilities, duties, and skills. The
Pfister Hotel is an Equal Opportunity Employer.
Keywords: The Marcus Corporation, Tinley Park , Club Attendant, Hospitality & Tourism , Milwaukee, Illinois
