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Company: TGI Fridays
Location: Tinley Park
Posted on: September 18, 2022

Job Description:





Mixes and serves alcoholic and non-alcoholic drinks to Guests of bar and service bar following standard recipes and the company's policies; merchandises drinks; and is attentive to Guests, making them feel welcome, at all times.


  • Maintains a warm, welcoming , "Corner Bar" atmosphere.
  • ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
  • Properly and promptly prepare, garnish, and serve drinks to Guests.
  • Engages with Guests by making drinks in front of the Guest using working flair.
  • Knows the menu and how to read each Guest to make appropriate beverage and food recommendations.
  • Upsells Guests on food or drink items when appropriate.
  • Keeps a clean, organized bar area.
  • Accurately rings up all orders in the POS system while maintaining ability to socialize with Guests.
  • Following all relevant brand standards for service.
  • Builds Guests count by promoting specials and building a regular clientele.
  • Strictly adheres to responsible alcohol service standards and is able to successfully "slow down a Guest" or cutoff an intoxicated Guest when necessary.


    • Following standards for Responsible Alcohol Service
    • Guest Experience

      • Consistently fulfill the Key Responsibilities and Accountabilities above
      • Guest satisfaction scores
      • Successfully complete revalidation as outlined in the annual "World Bartender Championship" CompetitionManual
      • Keeping a clean and presentable Bar area
      • 100% Recipe adherence
      • 100% Cash handling adherence per company policy

        • Must be dressed neatly and well groomed in company approved dress code at all times
        • Must be able to mix drinks quickly and accurately in a fast-paced, high volume environment
        • Must follow standards of Responsible Service of Alcohol
        • Must meet local jurisdiction requirements, including but not limited to obtaining required certifications
        • Must be able to operate P.O.S. system , make change correctly and make credit card transactions
        • Must be able to calmly respond to angry Guests and notify a Manager
        • Must be able to pass initial and annual validation
        • Must be able to respond clearly to Guests' requests
        • Must be able to hear well amongst loud background noise
        • Must be able to frequently lift 30 lb. cases and carry short distances, up or down stairs
        • Must be able to stand during entireshift
        • Must be able to reach, bend, stoop, shake, stir and wipe
        • Must be able to hear well amongst loud background noise
        • Must be able to frequently immerse hands in hot water (every 5 minutes)


          EXPERT INSTIGATORS - Creates a seamless Guest experience for by being the face of the bar, welcoming the Guests, and enthusiastically meeting their needs.
          • Creates a strong first impression promptly greeting Guests, even if they are not coming to the bar area.
          • Remembers the names and favorite drinks of regular Guests.
          • Makes a difference in the Guest experience by personalizing service to exceed Guest expectations.
          • Goes above and beyond to establish a personal connection with Guests to make them feel warm, welcomeand appreciated.
          • Makes the bar an attractive and exciting place to visit.
          • Establishes a strong rapport with all Guests to create Friday's fans and repeat business.
          • Able to read Guests needs and feelings and tailors their approach to match their mood.

            COMMUNICATION - Creates an environment of ongoing, open, back-and-forth diaologue with coworkers and Guests.
            • Interacts in an open, sincere manner to build rapport with Guests and Team Members.
            • Uses tact in their interactions with Guests and keeps conversation positive and productive.
            • Listens attentively and actively and responds appropriately.
            • Asks open-ended thoughtful questions to create two-way conversations.
            • Makes communication with the team an ongoing process through formal and informal meetings before, during,and after the shift.

              FLAIR & SALESMANSHIP - Sells the TGI Fridays experience by creating an entertaining "show" in the bar.
              • Demonstrates a unique, irreverent style that is personal and memorable.
              • Confidently makes and serves enticing drinks Guests want.
              • Possesses a contagious energy that translates to Guests and Team Members.
              • Knows TGI Fridays drinks and menu items and speaks knowledgeably to make personal recommendations.
              • Grows the business and expertly upsells menu items where appropriate.
              • Proactively looks for ways to improve the Guest experience and takes initiative to make changes as needed.

                PERSONAL OWNERSHIP & ACCOUNTABILITY - Takes ownership for the bar area, demonstrates a strong sense of personal accountability.
                • Knows and abides by all applicable laws and regulations around serving alcohol.
                • Consistently executes on standards of responsible service of alcohol.
                • Effectively sets up the bar before their shift in order to have everything they need on hand.
                • Keeps the bar area clean, presentable, and engaging to the Guests.
                • Demonstrates global awareness by knowing what is happening throughout the bar at all times.
                • Admits mistakes and takes prompt action to correct them.
                • Demonstrates knowledge of fundamental liquors, drink recipes, and the craft of mixology.
                • Delivers consistent quality of service and energy and encourages fellow staff to do the same.

                  FLEXIBILITY & STRESS TOLERANCE - Knows that anything can and will happen and is willing to mix things up anyway.
                  • Addresses daily challenges and obstacles with confidence and a positive attitude.
                  • Confidently handles many tasks and demands at once without becoming visibly overwhelmed or flustered.
                  • Promptly anticipates and reacts to potential Guest needs and problems.
                  • Dives into peak service situations with energy and ease.
                  • Maintains an even-tempered demeanor and stays in control of situations at all times.
                  • Proactively handles escalating situations in a calm, mature, and tactful manner.

                    TEAMWORK & COLLABORATION - Fuels an environment where everyone pitches in and gets along.
                    • Recognizes the importance of working together to accomplish goals.
                    • Eagerly accommodates Guest overflow from the dining area.
                    • Actively promotes cooperation, respect, and acceptance of all Team Members.
                    • Establishes positive and supportive working relationships with team to maintain a productive environment.
                    • Works seamlessly with the bar and BOH staff to stay on top of Guest needs.
                    • Serves as a role model and mentor for Team Members.

                      Offering up to $25 / hour

                      Bartender - Cocktail / Barback / Basset / Alcohol License

Keywords: TGI Fridays, Tinley Park , Bartender, Hospitality & Tourism , Tinley Park, Illinois

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