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Senior Manager Digital Experience

Company: Panduit
Location: Tinley Park
Posted on: July 30, 2019

Job Description:

PAND R-07923 - Digital CX MGR - Manager, Digital Customer ExperienceIn this job you will:



  • Own and oversee UX and UI design, development and administration of web publishing and marketing automation platforms. Owns and oversees SEO/SEM functionality and integration into global marketing and merchandising initiatives
  • Recommend strategies and actions, based on research and data, to maximize business impacts to the organization
  • Stay abreast of emerging digital/digital marketing technologies and engages in research and development activities for new or existing solutions
  • Participate in budget development and third-party provider resourcing
  • Manage implementation of design specifications through full testing process, identify and manage resolutions for product defects, and provides input into product and solution strategy based on technical knowledge
  • Use data analytics to monitor, analyze, and measure the effectiveness of digital efforts to optimize impact on business objectives
  • Communicate digital intelligence effectively to management and stakeholders to facilitate strategic and tactical improvements and accelerate market response.
  • Partner with product management and marketing teams to identify customer journey attributes that enable differentiation in the marketplace
  • Develop and implement strategies, based on persona research, best practices, data trends, analytics and KPIs, to continuously improve the customer experience
  • Creates customer journey maps and touch points. Implement automated digital customer journeys, to ensure optimized content delivery, a consistent brand experience and an exceptional customer experience
  • Work with cross-functional teams to align customer needs with business objectives
  • Support best practices regarding cybersecurity and customer privacy
  • Serves as the primary contact in the digital customer experience team in resolving issues

    You bring to the table:



    • Required Degree: BS in human-computer interaction, user experience, digital marketing or related field
    • Masters degree is preferred
    • 8-10 years' experience in digital marketing or website management is ideal
    • Deep understanding and direct experience with UX and UI functions
    • Ability to manage and coordinate teams (direct & indirect)
    • Ability to work in a fast-paced environment with many projects occurring at once
    • Ability to lead cross functional teams in matrix environment
    • Strong communication skills and ability to present products and concepts to a large audience

      You are an experienced digital marketing professional looking for an opportunity to be a digital transformation leader in the corporate marketing group of a thriving enterprise. You have an excellent foundation managing and administering various digital marketing platforms and teams, and you want a chance to support digital enablement across global business units and theaters. At Panduit, in our Tinley Park headquarters, we seek to empower a Digital Customer Experience Manager to create value across our digital assets to build customer engagement and speed path to purchase. Drawing from your previous website management experience, you will develop and implement strategies to maximize the commercial and brand value of Panduit's digital presence, in support of business objectives. You will lead a team that provides strategic focus and data-driven improvements across all Panduit digital touchpoints, including content websites and channel partner e-commerce websites. Your ability to address both client and customer perspectives will allow us to improve the delivery of products and services that provide competitive differentiation for our business. This is a high-visibility opportunity to be an integral part of our business. Apply today!

      Panduit provides equal employment opportunity to all employees and applicants, regardless of a person's age, race, color, physical or mental disability, genetic information, gender, gender identity or expression, marital status, medical condition, ancestry, military or veteran status, national origin, religion, religious creed, sex, sexual orientation, or any other protected status under federal, state, or local law.

      Since 1955, Panduit has offered end-to-end industrial, electrical, and network infrastructure solutions that deliver best-in-class network performance with superior quality, operational efficiency, and easy installation. Innovative infrastructure offerings from Panduit - from the known and trusted network cables to design plans that maximize data center investment - affect day-to-day operations and profitability, and become the foundation for successful, connected, future-ready businesses. With a robust partner ecosystem, global staff, and unmatched service and support, Panduit is a valuable and trusted advisor and provider, helping companies around the globe solve infrastructure challenges. For more information, visit www.panduit.com.https://app.hiremojo.com/mojo/ce/471136798&sourceType=29

Keywords: Panduit, Tinley Park , Senior Manager Digital Experience, Executive , Tinley Park, Illinois

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