Veterinary Hospital Manager

Company: Hillchester Animal Hospital
Location: Hillside
Posted on: May 3, 2025

Job Description:

Job Summary Hillchester Animal Hospital in Hillside, IL seeks a Full Time Hospital Manager/Technician. The Hospital Manager/Technician is a leader and an integral member of the veterinary clinic management team. The Hospital Manager partners with the veterinarian and staff to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment. Approximately 50% of your time will be dedicated to management, while 50% will be dedicated to working on the floor as an technician. This is a small hospital with one DVM and approximately 3 additional staff members. Job Duties and Responsibilities Leadership and Planning Acts as a champion for change and identifies, documents, shares, and promotes best practices Participates in and executes the annual planning and budget maintenance process Establishes goals for the practice and staff and leads the team to achieve goals Creates the hospital appointment schedule and manages labor costs to budget Operations Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance Develops and leads the team in executing an efficient flow of operations including optimizing appointment scheduling to drive revenue Performs quality checks and reviews of client files Monitors computer systems and works with IT Support to resolve technical systems/equipment issues Facilitates a smooth, productive, consistent client schedule, including managing the DVM schedule and relief where needed People Management Addresses staffing needs including hiring, terminating, training, reviewing, and disciplining of staff Implements performance-based incentive and rewards and recognition programs Manages staff, creates an inclusive environment Manages time reporting for payroll, holiday pay and paid time off for all staff, including DVMs Manages hospital team schedule Client Service Demonstrates and reinforces the highest level of client service and patient care Resolves client issues and escalations, and oversees client follow-up communication Drives client visits through strategic client communication and local marketing efforts (i.e. Community) Financial Ensures payroll is accurately completed and submitted for all hospital staff Manages accounts receivable and cash on hand, including performing invoice audit reviews Controls facility and administrative costs Performs other duties essential to the performance of the hospital as assigned Drives revenue through care Inventory Manages hospital inventory including managing COGS Performs pricing analysis and ensures competitive and accurate pricing Establishes an inventory control system to assure adequate stocks of supplies are available with a regular ordering cadence Plans for periodic audits Hospital Facility Develops a schedule for hospital maintenance; contracts for and supervises all maintenance activities to ensure that hospital medical standards are met. Assists in purchasing new/replacement medical and non-medical equipment. Supervises ordering and storage or medical and non-medical supplies. Maintains a facility visually appealing to clients and staff. Maintains legal compliance. Qualifications Vet Tech Skills and/or Knowledge is preferred 3-5 years of experience in a managerial role, including customer service experience (veterinary experience is preferred) Experience in a hospital setting in positions of increased responsibility is a plus Veterinary Technician experience preferred Knowledge and/or experience in the following areas: Multi-functional operations including budget and labor management Manage time and tasks appropriately and remain flexible with assigned duties Supervisory and leadership experience Reporting and data analysis Problem solving and resolution management skills Understanding of profit and loss statements Oral and written communication skills Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred/Vetspire is a bonus) Interpersonal skills with staff and clients, and works well in a team environment Customer service strategies and effective marketing techniques HR policies and protocol development Staff management including: coaching, developing, and motivating staff Conduct performance appraisals Delegate responsibility and achieve results with hospital team members Make decisions confidently and effectively Model a professional and courteous manner with staff and cl We Offer Our Team Competitive Salary Medical Benefits (Health, Vision, Dental) Short & Long Term Disability Employee Assistance Program 401K + 4% Match CE Allowance Paid Time Off Pet Care Discount Paid Parental Leave #IH Employment Type: Full Time

Keywords: Hillchester Animal Hospital, Tinley Park , Veterinary Hospital Manager, Executive , Hillside, Illinois