Customer Fulfillment Manager

Company: Panduit Corporation
Location: Tinley Park
Posted on: March 17, 2023

Job Description:

What We Can Offer YouOur Total Rewards Program provides competitive health and financial benefits as well as continuous opportunities to learn, grow, and develop. We are committed to offering our employees flexible work schedules and work from home opportunities to help you thrive. Additionally, we encourage a spirit of continuous learning and promote well-rounded development as part of our commitment to help you realize your professional goals. Panduit recognizes that our employees are key to our success, and we strive to cultivate a diverse and inclusive work environment that strengthens our Company and enables every employee to reach their full potential.

• 3 weeks paid vacation + 5 sick days + 11 holidays + 1 volunteer day
• 50% remote, hybrid role
• Tuition assistance to attend college or obtain an advanced degree
• 401K match (no vesting) + profit sharing
• Paid weekly
• The unique opportunity to work directly with both internal operations, and customers and outside salesWhat We Are Looking ForThe Customer Fulfillment Manager deals with a mix of day-to-day execution of open orders and inventory positioning along with longer term Customer Demand Planning. The role is required to receive information from sales and put together a fulfillment strategy based on Supply chain knowledge and risk analysis.They will run risk assessment of trade off decisions including inventory investments, costs, freight, order/product prioritization, and material/production substitutions to balance short term project margins with long-term customer relationships. The Customer Fulfillment Manager will manage and coordinate multiple customer accounts and/or multiple project-based orders across global sourcing, manufacturing, and warehousing sites. These projects may be global customers and/or local theater-based projects.What You Will Do
  • Translate Customer requirements into End 2 End SC End solutions to ensure a cost-effective execution per SLA's and specific project requirements
  • Collaborate across functional departments utilizing the CPOF/PPM process to meet customer specifications
  • Resolve obstacles to achieve short-term and long-term business objectives including risk assessment and mitigation
  • Project oversight to ensure execution to customer specifications
  • Be the primary contact for business unit leaders and customer experience to align and manage the GSC commitments, schedule changes, challenges to ensure consistency, accuracy, and timely communications of customer orders, quality, service, etc.
  • Maintain accurate project and account data into the systems of record
  • Utilize the CPOF/PPM, Appian, Oracle, and other systems to manage, document, and report on project status, results, and metrics
  • Monitor and approve any specific project investments (inventory, freight, costs) to ensure the execution of the project is balanced with risk mitigation activities and business objectives
  • Report on key project metrics, including creating reports, ensuring consistency in data, and utilizing tools and systemWhat You Will Bring
    • Required Degree: B.S. Degree preferred, or equivalent experience working in a relevant role
    • A minimum of 5-7 years' experience in a supply chain and/or manufacturing role, with exposure to business processes that include production, demand and supply planning, sourcing, inventory management, logistics, and project management
    • Experience working directly with one of the major ERP platforms; Oracle experience would be a strong plus
    • Proficient experience working with MS Excel, Word, and Outlook required
    • Experience managing global/local projects including change management efforts, building relationships, and effectively communicating to all levels within an organization
    • Knowledge of quality and continuous improvement methodologies, preferably using Lean tools/Six Sigma
    • Experience working in an organization with matrix reporting models
    • Up to 10% travel as needed, some travel may be internationalWe thank all those interested in joining the Panduit team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role.Panduit is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Keywords: Panduit Corporation, Tinley Park , Customer Fulfillment Manager, Executive , Tinley Park, Illinois