Manager
Company: Steak n Shake
Location: Tinley Park
Posted on: March 16, 2023
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Job Description:
Manager
Job Description
Summary Description: The Manager is a business partner accountable
for leading the Restaurant Associate team to deliver Steak 'n Shake
operational and financial standards on each scheduled shift as well
as building a well cross trained staff within the Restaurant. The
Manager is responsible for assessing Associates performance to
identify opportunities and coach for improvement. This position has
accountability on his/her shift for the correct delivery of Steak
'n Shake procedures, policies and specification which deliver the
Steak 'n Shake Vision and Mission. The Manager will partner
directly with his/her Restaurant and General Manager and will
receive market level support from his/her Human Resource Manager
and Field Training Manager / Coordinator to meet the business and
strategic objectives of the organization.
Department: Operations - Restaurant
Reports to: General Manager
FLSA: Exempt
Direct reports: Trainers and all Restaurant Associates
1. RESPONSIBILITIES: Major functions/tasks performed in the job and
the deliverable (report, product, output, etc.) produced.
Primary and On-Going Accountabilities
Customer Satisfaction: Build the business by relentlessly pursuing
excellence and growing customer traffic over prior year:
Effectively interact with Guests to ensure we exceed their
expectations with the highest quality food and great service
Sales Growth, TCT
Immediately address Guest concerns and complaints utilizing the
Steak 'n Shake Guest Recovery Model - L.E.A.R.N.
Sales Growth, TCT
Ensure Guests are immediately recognized upon entering and as they
are leaving
Sales Growth, TCT
Motivate all Associates to deliver great hospitality toward all
guests and other associates
Documentation, Coaching form, Sales Growth, TCT
Create a positive team environment with knowledgeable associates
working together through shift huddles and ongoing coaching
Documentation, Sales Growth, TCT
Brand Protection: Operate in accordance with our Quality, Service
and Cleanliness Standards(QSC) and other food safety practices,
delighting our Guest with outstanding fresh food and training our
valuable people:
Execute the 14 point walk using the "Three in One" tool- ensuring
the facility is radiant, the associates are motivated, the stations
are appropriately set up / re- stocked for meal periods, and
constantly moving through the restaurant coaching and directing
associates to ensure quality adherence and speed standards are
achieved
Documentation, QSC, TCT, Food Safety, Sales Growth
Interview candidates using the Select the Best 1st interview guide
and recommend
enthusiastic / Guest centric candidates to the General Manager for
employment
Select the Best
Ensure associates are effectively trained using the Steak 'n Shake
training program, Earning your Wings
Documentation, Training Scorecard
Monitor food quality, portioning and speed from the EXPO window and
resolve any issues immediately
Documentation, Food Safety Audits, QSC
Assign and verify all side work is accurately and efficiently
completed
QSC
Verify accurate adherence to the Prep and Pull and cooling charts
as well as complete HACCP and line checks on assigned shift
ensuring food quality and quantity
Documentation, Food Safety Audits, QSC
Ensure all Safety procedures and policies are strictly adhered
to
Documentation, QSC, Accident Claims
Financial Growth: Manage profitable shifts focused on delighting
our guests, increasing quality and reducing prices:
Deploy associates appropriately as planned on the Schedule and Line
up sheets
Labor Control, Sales Growth, TCT, FRR
Ensure appropriate staffing levels of well-trained associates on
assigned shifts
Sales Growth, TCT, Comps.
Complete shift and daily inventory and accurately post into the
back office POS System
Food Cost, FRR
Check in food delivery, ensure proper storage and post-delivery
into the POS.
Food Cost, FRR
Complete food order based on commissary order guide and enter into
ordering system
Food Cost, Inventory levels, FRR
Maintain strict adherence to cash handling and banking policies and
procedures
COC, FRR
Complete shift tools and administration duties as assigned by
General Manager
Documentation
2. SCOPE: Impact this job has in terms of decisions made, direction
given, number of employees supervised, size of organization managed
or supported, impact of errors, dollars, etc.e
Primary:
Keywords: Steak n Shake, Tinley Park , Manager, Executive , Tinley Park, Illinois
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