Client Success Manager
Location: Tinley Park
Posted on: January 19, 2023
At Panduit, Our People Make the Difference. Their unique
insights and perspectives fuel our innovation and help our
customers discover more and better ways to connect with and for the
people they serve. We are looking for people who are curious,
insightful, collaborative, and committed to building a sustainable
and connected world.
What We Can Offer You
Our Total Rewards Program provides competitive health and financial
benefits as well as continuous opportunities to learn, grow, and
develop. We are committed to offering our employees flexible work
schedules and work from home opportunities to help you thrive.
Additionally, we encourage a spirit of continuous learning and
promote well-rounded development as part of our commitment to help
you realize your professional goals. Panduit recognizes that our
employees are key to our success, and we strive to cultivate a
diverse and inclusive work environment that strengthens our Company
and enables every employee to reach their full potential.
- 3 weeks paid vacation + 5 sick days + 11 holidays + 1 volunteer
- 401K match (no vesting) + profit sharing
- Multiple healthcare options through Blue Cross Blue Shield
- Parental leave
What We Are Looking For
The Client Success Manager manages large-scale complex accounts and
project(s) which have a beginning, an end, and specified
deliverables. Assists in translating business objectives to project
objectives using knowledge of company and business acumen. Works
with internal and/or external clients and the project team.
Collaborate with the GAM/SAM to develop the Strategic Account
Strategy. Responsible for assisting the GAM/SAM for generating
revenue for assigned accounts and responsible for building and
growing business relationships within their assigned accounts,
channels and/or geographies in a continual effort to grow revenue
What You Will Do
- Grow Revenue: Assists GAM/SAM to drive revenue growth within
Strategic Accounts and/or key distributors by introducing Panduit
solutions to recognized custom needs. Contributes high value as a
member of the account team, supports account management teams to
drive commercial effectiveness and promote brand awareness.
Maintain strong relationships with assigned accounts and associated
distributors by attending regular visits with TAM/SAM/CAM to review
performance levels. Convert business from competitors and develop
new business. Calls on contacts to provide support for specific
needs or to identify potential opportunities. Ensures all relevant
data is kept/updated in CRM.
- Leads account/project management with Strategic Global Named
Accounts and is a key member of the strategic account team, manages
all modes of customer communication, operate proactively to solve
customer issues, and delivers a positive low friction customer
experience, meeting specific customer support level agreements
(SLA). Regularly review customer project order fulfillment,
including CPOFs, with assigned accounts and agree on appropriate
stock holding. Proactively collaborates with cross-functional
partners establishing relationships across the fulfillment chain.
Works to establish strong relationships with account team members
to support commercial requirements. Demonstrates a working
knowledge of products and can support requests from customers for
product information. Recognize and follow up on new revenue
opportunities while communicating with customers. Able to apply
critical thinking in problem-solving and decision making, empowered
to address customer requests and issues without management
- Monitors the progress of the project using the appropriate
tools and project management techniques and makes changes as
necessary. Establishes a communication schedule to update
stakeholders and management in the organization on the progress of
the project. Reviews the quality of work completed with the project
team on a regular basis to ensure it meets the project standards.
Ensures that all project information is appropriately documented
and secured and available for review.
- Travel Requirements: Up to 10%
What You Will Bring
- Required Degree: Bachelor's Degree in Engineering, Business, or
Project Management or related field
- Years of Experience: 5-7 years
We thank all those interested in joining the Panduit team; however
only those that complete the online application and meet the
minimum job qualifications will be considered for this role.
Panduit is proud to be an Equal Opportunity Employer. We celebrate
diversity and are committed to creating an inclusive environment
for all employees.
Day (United States of America)
Keywords: Panduit, Tinley Park , Client Success Manager, Executive , Tinley Park, Illinois
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