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Client Success Manager

Company: Panduit
Location: Tinley Park
Posted on: January 19, 2023

Job Description:

At Panduit, Our People Make the Difference. Their unique insights and perspectives fuel our innovation and help our customers discover more and better ways to connect with and for the people they serve. We are looking for people who are curious, insightful, collaborative, and committed to building a sustainable and connected world.

What We Can Offer You

Our Total Rewards Program provides competitive health and financial benefits as well as continuous opportunities to learn, grow, and develop. We are committed to offering our employees flexible work schedules and work from home opportunities to help you thrive. Additionally, we encourage a spirit of continuous learning and promote well-rounded development as part of our commitment to help you realize your professional goals. Panduit recognizes that our employees are key to our success, and we strive to cultivate a diverse and inclusive work environment that strengthens our Company and enables every employee to reach their full potential.

  • 3 weeks paid vacation + 5 sick days + 11 holidays + 1 volunteer day
  • 401K match (no vesting) + profit sharing
  • Multiple healthcare options through Blue Cross Blue Shield
  • Parental leave

    What We Are Looking For

    The Client Success Manager manages large-scale complex accounts and project(s) which have a beginning, an end, and specified deliverables. Assists in translating business objectives to project objectives using knowledge of company and business acumen. Works with internal and/or external clients and the project team. Collaborate with the GAM/SAM to develop the Strategic Account Strategy. Responsible for assisting the GAM/SAM for generating revenue for assigned accounts and responsible for building and growing business relationships within their assigned accounts, channels and/or geographies in a continual effort to grow revenue opportunities.

    What You Will Do
    • Grow Revenue: Assists GAM/SAM to drive revenue growth within Strategic Accounts and/or key distributors by introducing Panduit solutions to recognized custom needs. Contributes high value as a member of the account team, supports account management teams to drive commercial effectiveness and promote brand awareness. Maintain strong relationships with assigned accounts and associated distributors by attending regular visits with TAM/SAM/CAM to review performance levels. Convert business from competitors and develop new business. Calls on contacts to provide support for specific needs or to identify potential opportunities. Ensures all relevant data is kept/updated in CRM.
    • Leads account/project management with Strategic Global Named Accounts and is a key member of the strategic account team, manages all modes of customer communication, operate proactively to solve customer issues, and delivers a positive low friction customer experience, meeting specific customer support level agreements (SLA). Regularly review customer project order fulfillment, including CPOFs, with assigned accounts and agree on appropriate stock holding. Proactively collaborates with cross-functional partners establishing relationships across the fulfillment chain. Works to establish strong relationships with account team members to support commercial requirements. Demonstrates a working knowledge of products and can support requests from customers for product information. Recognize and follow up on new revenue opportunities while communicating with customers. Able to apply critical thinking in problem-solving and decision making, empowered to address customer requests and issues without management assistance.
    • Monitors the progress of the project using the appropriate tools and project management techniques and makes changes as necessary. Establishes a communication schedule to update stakeholders and management in the organization on the progress of the project. Reviews the quality of work completed with the project team on a regular basis to ensure it meets the project standards. Ensures that all project information is appropriately documented and secured and available for review.
    • Travel Requirements: Up to 10%

      What You Will Bring
      • Required Degree: Bachelor's Degree in Engineering, Business, or Project Management or related field
      • Years of Experience: 5-7 years

        We thank all those interested in joining the Panduit team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role.

        Panduit is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

        Work Shift
        Day (United States of America)

Keywords: Panduit, Tinley Park , Client Success Manager, Executive , Tinley Park, Illinois

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