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FRONT END MANAGER

Company: Monster
Location: Tinley Park
Posted on: February 18, 2021

Job Description:

Front End Manager--Want to make a lot of people's day? Our Cashiers and Credit Associates are the heart of our front end. You play a major role in how our guests feel during their transactions in the Store and when they leave. Your team member might be the last associate that our customers interact with. That's why it's so important to smile, greet, and thank each and every one. We are looking for a manager to ensure that friendly faces run registers and support our customers through the credit application and/or payment experience!---- At times, the pace can be really fast, especially in the evenings, on weekends, and during a holiday season. There are times when you have to juggle several tasks in a short amount of time while helping your staff; answering questions, processing payments, and keep the line moving during busy times.-- Of course, there are slower times when you will provide mentoring and training to your team, among other managerial duties.-- It's sometime hard work, but our cashiers find it rewarding, especially since they're a part of a large team with a common goal: happy, satisfied customers.--We are a large retail furniture establishment in the Tinley Park area.-- We are looking for a Front End Manager to take charge of all cashiering and credit operations.-- Following are the responsibilities for this highly visible position:--

  • Oversee and coordinate the activities of all cashiers, and the credit processing team.
  • At times, you will greet customers and answer any questions that they might have.
  • Motivate your teams and resolve conflicts when they arise.
  • Manage the credit application process to ensure staff is trained on the most updated procedures and processes.
  • You will schedule employees, assign tasks, conduct department meetings, ensure accurate accounting, implement safety guidelines, and take disciplinary action when necessary.
  • Evaluate performance of your department staff and provide meaningful guidance.
  • Ensure customer transactions are processed promptly and accurately, daily balancing is accurate and audit daily reports.
  • Generate cash related documents and accounting reports.
  • Perform bank deposits and withdrawals according to established policies.
  • Recruit and provide training of newly hired staff. Ensure ongoing training takes place for all staff to keep them up to date on company procedures and policies and adhere to customer service standards.
  • When necessary, you will also welcome customers, provide assistance and respond to their concerns and handle any escalated customer issues.----Core Qualifications--
    • Managerial or Supervisory experience in a busy retail environment.
    • Solid basic math skills and cash balancing and auditing proficiency.
    • Good time management and prioritization.
    • Excellent customer service and interpersonal communication.
    • Substantial experience working cash registers and handling customer service issues and supervision of cash and credit card handling.
    • Solid knowledge of MS Office or related software applications
    • Ability to prioritize and handle multiple tasks within a reasonable period of time
    • Skilled at maintaining solid professional relations with customers, management and co-workers.
    • Excellent communications and conflict resolution skills
    • Working weekends and some holidays is mandatory.--We offer a competitive salary, a very generous benefits package, and an exciting, supportive work environment.--

Keywords: Monster, Tinley Park , FRONT END MANAGER, Executive , Tinley Park, Illinois

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