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Help Desk Tier 3 Engineer

Company: Proven Business Systems LLC
Location: Tinley Park
Posted on: November 22, 2021

Job Description:

Proven IT is looking to add excellent talent to our team! Our family owned work culture creates an excellent work life balance. We value our employees by offering certificate reimbursement, bonus potential, and growth opportunities. We are a growing company that has averaged 60 new hires in recent years including throughout the pandemic. SummaryThe Help Desk Tier 3 Engineer is responsible for server, application and virtual CIO support related to onboarding and ongoing technical maintenance and trouble-shooting support to Proven IT customers. This is an expert level of customer support for Managed IT Services. The Help Desk Tier 3 Engineer has an expert understanding of the hardware, software and systems that the customer has on site. Responsibilities will range from support, install, and troubleshooting of backup software, cloud technology, server infrastructure, domain hosting, visualization software, migrations, wireless access points, and Microsoft licensing. RESPONSIBILITIES: Other duties may be assigned to meet business needs Tier III aids support to the Proven IT Tier II team of Specialists Responds to the customers with an analysis of their needs through qualifying questions over the phone and may use remote applications to diagnose the needs or physically onsite to the customer's organization. Support back up technology such as Datto, Veeam, Symantic, Barracude, Carbonite, or UnitrendsMove clients onto a cloud based system such as AWS or AzureProvide server infrastructure: build networks, set up of DNS, DHCP, domain hosting, and visualization software (Hyper V and VM Ware)Obtain Microsoft server licensingImplement office 365 migrationsSet up wireless access pointsTier III uses and adds to a knowledge center for customer calls in Connectwise. Tier III uses advanced level logic and knowledge to solve complex system and network problems Willing to gain certification on Proven IT products; software and hardware systems. Encourages and builds positive relationships and communicates effectively with all co-workers, outside customers and possibly vendors RequirementsBachelor's degree in Computer Science or combination of related experience and certifications. 7 plus years of experience working in the IT Tier II or Tier III field preferredStrong knowledge of customer serviceMCSE and CCNA certifications Ability to work in a physical officeAbility to travel to client sitesKnowledge of back up technology and cloud technologyStrong understanding of server infrastructureHyper V and VM Ware knowledge Experience implementing migrationsMicrosoft licensing experience a plusKnowledge of Cisco, Meraki networksUnderstanding of deployment software a plus: Microsoft WDS, MDTAdvanced level knowledge of networking and operating languageMust possess advanced level analytical, communication and technology skillsDocumentation of client work for invoicing and communication to team in IT GlueMust maintain confidentiality of information, and be very dependable due to the timeline of Must be a self-motivated individual with a willingness to work well with others on a regular basis This role has the potential to be remote if prior permission is granted from management.

Keywords: Proven Business Systems LLC, Tinley Park , Help Desk Tier 3 Engineer, Engineering , Tinley Park, Illinois

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