Service BDC Representative
Company: Gordie Boucher Ford of Kenosha, Inc
Location: Bristol
Posted on: February 21, 2026
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Job Description:
Job Description Job Description Full job description Gordie
Boucher Ford of Kenosha is looking to hire a Service BDC
Representative POSITION : Gordie Boucher Ford of Kenosha is
actively looking to hire a Service BDC Representative for their
busy, fast-growing service department. Job responsibilities
include: Receive and schedule incoming calls for service
appointments. Maintain the service appointment scheduling calendar
while coordinating with Service Advisors and the Parts / Rental
Department. Answer customer inquiries via chat, email, and phone.
Follow up on customer declined services; schedule follow-up
appointments for services not performed. Proactively contact
existing customers to set up required service and/ or recall
appointments. Follow up with customers on all ordered or
back-ordered parts while scheduling for receiving. REQUIREMENTS:
All candidates must manifest the highest level of customer service.
Must have strong communication skills and be comfortable working in
a fast-paced environment. Must have a basic working knowledge of
Windows Office, along with the ability to learn vender
programs/portals quickly and efficiently. All candidates must be
18, with a valid driver’s license and an excellent driving record.
Must be responsible, dedicated to arriving on time, hard-working,
and have the ability to multi-task. Drug testing required. This is
an entry-level position. No prior car / dealership experience is
required. Willing to train the right candidate. WISCONSIN’S LARGEST
: Boucher has consistently moved up in rank on Automotive News’
annual list of Top 100 Largest Dealership Groups year after year.
The Boucher Group is now ranked among the Top 75 Dealership Groups
in the nation! WORKPLACE: The Boucher Group has been a mainstay in
The Milwaukee Journal Sentinel's Top 100 Work Places for the past 9
years. We have earned an A rating from the Better Business Bureau.
BENEFITS: We offer a strong benefits package including paid
vacation, health insurance, dental insurance, vision insurance,
401k with employer match, etc. FAMILY OWNED & OPERATED: Since our
start in 1977, The Boucher Group has been and always will be a
family-owned & operated business. COMMUNITY: Our organization
prides itself on what we give back to the community. We are
actively involved with several charities/not-for-profit
organizations including but not limited to; Muscular Dystrophy
Association, La Causa, Johnetta Borum, JDRF, Vince Lombardi
Charitable Funds, Bobbi-Nick Voss Charitable Funds, I Back Jack,
Disabled Veterans, Fisher House, and several more.
Keywords: Gordie Boucher Ford of Kenosha, Inc, Tinley Park , Service BDC Representative, Customer Service & Call Center , Bristol, Illinois
