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Front Office Supervisor

Company: TMI Hospitality
Location: Tinley Park
Posted on: November 3, 2018

Job Description:

DescriptionJOB SUMMARY The Front Desk Supervisor coordinates the front office activities of the hotel and provides support to the General Manager. JOB DUTIES & RESPONSIBILITIES* Responsible for completing required franchise and TMI standards training and staying current on all updates/changes to standards, policies, and processes.* Directly supervises or assists in the supervisory function of 1-5 front desk employees in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.* Provides training to front office staff as directed by Management.* Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies and established operating procedures.* Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing.* Performs functions of Guest Service Agent as scheduled by Management.* Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards.* Corresponds with group and travel agents to answer special requests for rooms and rates.* Assists with sales and marketing efforts as directed.* Answers inquires pertaining to hotel policies and services.* Performs functions of the General Manager in their absence.* Assists General Manager in conducting staff meetings.* Other duties as assigned. RequirementsEDUCATION, EXPERIENCE, LICENSURE & CERTIFICATION* One-year certificate from college or technical school and six months to one year related experience; or equivalent combination of education and experience. KNOWLEDGE, SKILLS, & ABILITIES* Requires the ability to read, write, and speak the English language.* Strong supervisory skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provides coaching, advice, and assistance as required; helps subordinates overcome obstacles and deal with problems; appropriately assesses contributions and performance of employees; provides appropriate recognition, and deals with problems as they arise. Instills in others a sense of pride in the job at hand.* Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.* Ability to manage difficult guest situations; responds promptly to guest needs, solicits guest feedback to improve service, responds to requests for service and assistance and meets commitments.* Excellent interpersonal skills, demonstrated positive customer service skills, and ability to relate to people of varying ages and backgrounds.* Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures.* Knowledge of safety management principles; federal and state OSHA regulations.* Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.* The ability to foster commitment, team spirit and trust.

Keywords: TMI Hospitality, Tinley Park , Front Office Supervisor, Administration, Clerical , Tinley Park, Illinois

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