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Administrative Specialist

Company: The Edge Fitness Clubs
Location: Tinley Park
Posted on: November 12, 2021

Job Description:

CLUB ADMINISTRATIVE SPECIALISTSummary & Reports to:The Club Administrative Specialist is responsible for the club's Membership and Personal Training Compliance, Order & Inventory management and Administrative tasks. This person is essentially playing defense and watching the "back of the house". To be successful at this position, he or she must possess exceptional administrative and communication skills. This person must be organized and detail oriented to be the business partner and corporate liaison to the finance department. This person must possess an in-depth understanding of club operations and key functions across all departments with a view to improving processes and services while driving profitability through expense management.Duties & Responsibilities/Essential Functions:Club Compliance:Accountable for reconciling the POS transactions, counting the cash and making daily deposits at the bankOversee all paperwork for new memberships and PT services, ensuring paperwork is filled out accurately and in line with membership and PT complianceProcess all membership and personal training member documentsResponsible for maintaining the clubs petty cash accountResponsible for reporting all Membership and PT Sale discrepancies to club management and Area DirectorSchedule & I9 Administration:Oversee each department's employee is clocking in and out on a daily basis and provide the General Manager with daily clock in reports, assisting employees with time clock adjustments when neededProvide support to the Payroll & HR departmentsResponsible for employee club onboarding paperwork, including verifying I-9's and ensuring the new employee's paperwork is completed before they begin in the clubResponsible for club level employee uniform inventoryOrdering & Inventory Management:Maintain proper inventory levels for bars, drinks, shakes, supplements, retail, paper and office and cleaning supplies, ensuring the availability of the product to sellAccurately manage and report the inventory counts, reporting all orders and sales and end of month countsEnsure all orders are accurately placed and received in Sales PadCustomer Service Support:Accurately provide Management with all member information necessary to ensure timely resolution to any customer service issuesWork as the liaison between the club, billing company and customer service departmentResponsible for timely approval of member refundsManage customer service emails received to ensure Management can act on them in a timely mannerRespond to credit card disputes and any other complaints from the government bureausKey Qualifications:Experience in Word and Excel a mustWorking knowledge of business management is requiredMust have the ability to adapt learning to incorporate new technologiesEffective communication skills: oral & writtenKnowledge of company policies/procedures & willingness to learnAbility to work with confidential, sensitive information and maintain discretionStrong organization, time management and problem-solving skills are requiredStrong attention to detail and analytical skills are requiredAbility to consistently meet daily, weekly and monthly deadlinesDemonstrates initiative, a "roll up the sleeves" mentality and ability to work with a sense of urgencyMust have valid driver's license and clean driving recordEducation & Experience:A bachelor's degree or equivalent in business, administration or related field2 years related Administrative or Office Management experience with a demonstrated ability to deliver an exception customer experiencePhysical Demands:This job operates in a health club environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. This position will require sitting at a desk and being on your feet behind the front desk.Work Environment:This job operates in a health club environment. This position routinely deals with club employees, members and vendors. This role routinely uses standard office equipment such as computers and phones. This is a high paced environment.Travel:There is travel to the assigned clubs and bank in this position. The employee may be asked to travel local infrequently to corporate for meetings.Position type & expected hours of work:This is a part time position, however, this position frequently requires long hours and some night/weekend work.Supervisory Responsibility:This position has no supervisory responsibilities.Edge Fitness, LLC is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties and responsibilities. Duties, Responsibilities and activities may change at any time with or without notice.

Keywords: The Edge Fitness Clubs, Tinley Park , Administrative Specialist, Administration, Clerical , Tinley Park, Illinois

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